1 Introduction
Qb99 (qb99.win) is one of Bangladesh's most popular online gaming platforms. We place the highest priority on protecting our users' privacy. This Privacy Policy explains how qb99 collects your personal information, what it is used for, and how it is kept secure.
By visiting the qb99 website or creating an account, you are deemed to have accepted the terms of this Privacy Policy. We recommend reading it in full, and contacting our support team with any questions.
This Privacy Policy was last updated in January 2026. Users will be notified by email of any changes.
2 What Information We Collect
Various types of information are collected when you register and use qb99's services. This data is used to manage your account, improve service quality, and fulfill legal obligations.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification |
| Contact Information |
Email, mobile number, address |
Account communications |
| Financial information |
BKash/Nagad number, transaction history |
Payment Processing |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Gaming Activity |
Betting history, win/loss records |
Service Quality Improvement |
We collect only the data that is necessary. Collecting unnecessary or excessive personal information goes against qb99's policy.
3 How Your Information Is Used
Qb99 uses the information it collects for the purposes outlined below. In each case, a proper legal basis is established before any data is processed.
- Account management: For registration, login, password reset, and profile updates.
- Payment Processing: To securely process deposit and withdrawal transactions.
- Customer Support: To address your complaints, questions, and concerns.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Personalized Experience: To recommend games and promotions tailored to your preferences.
- Legal obligations: To meet KYC, AML, and other regulatory compliance requirements.
- Platform Development: To analyze user behavior and improve service quality.
- Marketing Communications: To inform you of promotions and offers, with your consent.
You can opt out of marketing communications at any time. Notifications can be turned off via account settings or by contacting the support team.
4 Data Sharing & Disclosure
Qb99 never sells your personal information to third parties for commercial purposes. However, data may be shared in the following specific circumstances:
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Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the data necessary to complete transactions. They operate under their own privacy policies.
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Game Provider: Third-party game software providers may receive limited gameplay-related data, used solely for technical purposes.
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Law enforcement agencies: Data may be disclosed to government authorities in response to valid court orders, investigations, or legal obligations.
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Security Partners: Trusted technology partners in cybersecurity and fraud prevention may process data to a limited extent.
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Business Changes: In the event of a qb99 merger or acquisition, user data may be transferred to the new entity, but will remain subject to this Privacy Policy.
All third parties with whom qb99 shares data are bound by strict confidentiality agreements and required to comply with data protection standards.
5 Cookie Policy
Qb99 uses cookies on its website to enhance your browsing experience and maintain platform performance. Cookies are small data files stored in your browser.
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Essential cookies: Required for login sessions, security tokens, and core site functionality. These cannot be disabled.
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Functional cookies: Remembers your language preference, theme settings, and other personal preferences.
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Analytics Cookies: Used to analyze site traffic and user behavior. All data collected this way is fully anonymized.
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Advertising Cookies: Used to show you relevant promotions based on your interests. You can turn this off at any time.
Most browsers offer cookie management options. Disabling cookies may limit certain site features, but core services will remain available.
6 Data Security Measures
Qb99 employs industry-leading security measures to protect your data. Our security team monitors the platform around the clock, 24/7.
- 256-Bit SSL/TLS Encryption: All data transmitted between the website and servers is encrypted.
- Two-Factor Authentication (2FA): OTP verification for an additional layer of account security.
- Firewall & DDoS Protection: Advanced network protection to prevent cyberattacks.
- Regular Security Audits: Periodic security assessments conducted by third-party specialists.
- Encrypted password storage: Passwords are never stored in plain text — only in hashed form.
- Suspicious Login Alerts: Instant notifications when a login is detected from an unfamiliar device or location.
Never share your password with anyone to keep your account secure. The qb99 support team will never ask for your password.
7 Your Data Rights
As a qb99 user, you have the following rights under international data protection law. Contact our support team to exercise any of these rights.
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Access: The right to know what information we hold about you.
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Right to Rectification: The right to request correction of inaccurate or incomplete information.
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Right to Erasure: The right to request deletion of your personal data under certain circumstances.
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Right to Restrict Processing: The right to request restriction of processing of your data in certain circumstances.
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Data Portability: The right to receive your data in a structured, portable format.
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Right to object: The right to object to your data being used for marketing purposes.
We typically respond to data-related requests within 30 days. In complex cases, this may extend to 60 days.
8 Protection of Minors' Data
Qb99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.
- Age verification is in place at the time of registration.
- Any account identified as belonging to a minor will be closed immediately.
- If you suspect a minor is using an account, a parent or guardian can notify us.
- Any data identified as belonging to a minor is deleted immediately.
Parents and guardians are encouraged to monitor their children's online activity. To learn more about responsible gaming, visit our
Responsible Gaming View page.
9 Data Retention Period
Qb99 retains your data only for as long as necessary. Retention periods vary depending on the type of information:
- Account information: Retained for the lifetime of the account and for up to 5 years after closure.
- Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
- KYC documents: Up to 5 years after account closure, as required by law.
- Gaming Log: Retained for 2 years for security and dispute resolution purposes.
- Support Contact: Retained for up to 3 years to improve customer service quality.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
Once the retention period expires, data is automatically deleted or anonymized using secure methods so that you can no longer be identified in any way.
10 Changes to the Privacy Policy
Qb99 may update this Privacy Policy from time to time. Before any significant changes take effect, we will notify you through the following channels:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The date of any changes will be noted on the Privacy Policy page of the website.
Updated policies take effect 30 days after publication. Continued use of the platform within that period constitutes acceptance of the new policy. If you do not agree to the new terms, you may close your account.
The date of the last update is always displayed at the top of this page. We recommend reviewing this policy periodically.