Responsible Gaming

Responsible Gaming & Safe Play at qb99

Qb99 believes fun and responsibility go hand in hand. Follow our responsible gaming guidelines and keep your gaming experience enjoyable at all times.

18+ Only
Safe Environment
Round-the-Clock Support
18+
Minimum Age Requirement
24/7
Support Available
5
Self-Protection Tools
100%
Confidential Support

Our Responsible Gaming Tools

How qb99 Keeps You Safe

Set a Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set; increasing a limit requires a 24-hour waiting period.

Break Benefits

When you feel like you need a break, you can pause your account for anywhere from 24 hours to 6 weeks. During this time, logging in or making deposits will not be possible.

Self-Exclusion Program

For an extended break, you can self-exclude for anywhere between 6 months and 5 years. During this period, your account will be completely inactive and no promotional messages will be sent to you.

Session Time Control

Set a maximum gaming session time for yourself. When the time is up, qb99 will automatically alert you and, if needed, end your session.

Set a Loss Limit

Set a maximum daily or weekly loss amount. Once you reach that limit, the system will automatically prevent you from placing further bets.

Gaming History Review

You can view your full gaming history at any time. Detailed reports on time and money spent will help you stay informed and in control.

What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying gaming as a form of entertainment, not as a solution to financial or emotional stress. At qb99, we believe every player should be aware of their own limits and keep gaming fun at all times.

Online gaming is entertaining, but it is never a reliable source of income. Following responsible gaming principles allows you to enjoy gaming long-term while avoiding unnecessary risks. qb99 genuinely cares about the well-being of its players, which is why we take this matter very seriously.

The core goal of our responsible gaming policy is to keep you informed, provide the right tools, and offer support whenever you need it. At qb99, a happy and self-aware player is our greatest achievement.

Remember: gaming is for entertainment. If you feel it's having a negative impact on other areas of your life, seek help now.

Warning Signs of Problem Gaming

If you notice any of the following signs, it may indicate that your gaming habits are becoming problematic. qb99 encourages you to stay aware:

  • A tendency to place bets beyond your budget.
  • Repeatedly returning to the game to chase losses.
  • Prioritizing gaming over family, friends, or work.
  • Hiding how much time and money you are spending on gaming.
  • Feeling restless or irritable when unable to play.
  • Neglecting everyday responsibilities.
  • Continuing to play by borrowing money or dipping into savings.
  • Being unable to manage stress or loneliness without gaming.
If you notice any of the above signs in yourself, do not wait — contact our support team right away. Asking for help is not a weakness; it takes real courage.

How to Set Safe Gaming Limits

On qb99, you can set your own gaming limits in the following ways:

Limit Type Time to Take Effect Rules for Changes
Daily Deposit Limit Instant 24-hour waiting period to increase
Weekly Deposit Limit Instant 7-day waiting period to increase
Monthly Deposit Limit Instant 30-day waiting period to increase
Session Time Limit Instant Change anytime
Loss Limit Instant 24-hour waiting period to increase
Temporary Break Instant Auto-reactivates after the period ends
Self-Exclusion Instant Cannot be cancelled before the period ends
Lowering a limit takes effect immediately. However, increasing a limit requires a waiting period — this is intentional to help keep you protected.

Minor Protection

Qb99 strictly prohibits anyone under the age of 18 from using the platform. We are committed to keeping minors away from online gaming.

  • A strict age verification process is carried out at the time of registration.
  • If there is any doubt about an account, KYC verification will be requested.
  • Any account identified as belonging to a minor will be closed immediately.
  • Parents and guardians are advised to use PINs or parental controls on their devices.

If you think a minor may have access to your account, change your password immediately and notify our support team.

How to Get Help

If gaming is causing problems in your life, you don't have to face it alone. qb99's support team is always ready to help you with complete confidentiality.

  • Contact the Support Team: Reach us directly via live chat or email. We're here to help, not to judge.
  • Account Break or Exclusion: Activate a temporary break or self-exclusion directly from your account settings.
  • Expert Advice: Seek help from a mental health professional or counselor if needed.
  • Family Support: Talk openly with a trusted family member or friend.
Contact us by email: [email protected] — Your situation will be kept completely confidential.
Self-Assessment Questionnaire

Ask yourself:

Am I spending more than my budget?

Never Sometimes Often

Has gaming reduced the time you spend with family?

No Sometimes Yes

Do I keep playing to recover my losses?

Never Sometimes Always
If you answered "Often" or "Always", please speak with our support team.
Quick Tips
  • Set a clear budget before you start playing
  • Play for fun, not for income
  • Take regular breaks and get some fresh air
  • Don't play while drinking or feeling tired
  • Accept your losses — they're part of the game
  • Spend Time with Family and Friends
18+

Qb99 is strictly for players aged 18 and above. Protecting minors is our responsibility.

How to Set Limits

Make your gaming safer in just a few steps

1
Log In to Your Account

Log in to your qb99 account and click the profile icon in the top right corner.

2
Open Settings

Find the "Responsible Gaming" option in the menu.

3
Select a Limit

Choose your preferred limit type — deposit, loss, or session — and enter the amount.

4
Confirm

Confirm the limit. It will take effect immediately and a confirmation will be sent to your email.

Frequently Asked Questions about Responsible Gaming

Frequently Asked Questions

Yes. Once self-exclusion is activated, you can withdraw any withdrawable balance remaining in your account. Submit a withdrawal request before self-exclusion takes effect, or contact our support team and they will help you complete the process.

No. Self-exclusion is a firm commitment. It is not possible to reactivate your account before the set period ends. This is intentional — designed to ensure you can take a genuine break.

Yes, setting a deposit limit does not affect your eligibility for bonuses and promotions. You can still receive them as long as your deposits stay within the set limit. Playing responsibly will not reduce your chances of receiving bonuses.

If a family member has concerns, they are welcome to contact our support team. However, only the account holder can directly close or make changes to an account. We take family concerns seriously and will reach out to the account holder when appropriate.

No, it is completely confidential. Your responsible gaming settings are entirely private. Only you and qb99's authorized security team can access this information. It is never shared with any third party.

qb99 does not provide direct treatment services, but we are ready to support you in overcoming gaming addiction — including account closure, limit-setting, and referrals to professional counseling. Reach out to our support team anytime.
Start Playing Safely

Play Responsibly, Enjoy Every Moment

Join qb99 and play in a fully secure environment using our responsible gaming tools. Your safety is our top priority.

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